At Garden Plant Shop, we take as much care with your satisfaction as we do with nurturing our specialty plants. If your order of flower bulbs, succulents, or gardening supplies hasn’t met your expectations, our straightforward returns policy ensures we make things right.

Our Returns Policy

We accept returns of most items within 15 days of delivery. To be eligible for return, items must be:

  • In their original condition (unplanted and with original packaging)
  • Accompanied by proof of purchase
  • Not part of our non-returnable items (see below)

Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

  • Live plants that have been planted (including allium flower bulbs, daffodil bulbs, crocus bulbs, and grass plugs)
  • Opened packages of grass & lawn seed
  • Perennial herbs that have been divided or propagated
  • Custom orders of desert landscaping plants

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – Our gardening specialists will review your request within 2 business days
  3. Package your items – Securely repackage the items in their original packaging (for bulbs, ensure they’re dry and properly wrapped)
  4. Ship the items back – Send to: Garden Plant Shop Returns, 63 Station St, Birmingham, GB B8P 6LM
  5. Receive your refund or exchange – See below for processing times

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items like mature cacti or ornamental grasses.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Policy

To exchange an item (for example, swapping full sun plants for shade-loving varieties):

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify your preferred alternative
  3. We’ll ship your new items once we receive the return (you’ll be responsible for any price difference)

Damaged or Incorrect Items

If your milkweed plants or other items arrive damaged or incorrect:

  • Contact us within 3 days of delivery
  • Include photos of the damaged items and packaging
  • We’ll arrange for replacement or refund without requiring return of damaged goods

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Garden Plant Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Items to return: [List items, e.g., “3 Allium ‘Purple Sensation’ bulbs”]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange – if exchange, specify desired item]

Additional notes: [Any other relevant information]

Thank you for your assistance. I look forward to your reply.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Questions?

Our gardening experts are happy to help with any questions about returns or exchanges. Contact us at [email protected] or by post at 63 Station St, Birmingham, GB B8P 6LM.

We appreciate your trust in Garden Plant Shop for your gardening needs, from deer-resistant plants to hummingbird-friendly flowers, and we’re committed to ensuring your complete satisfaction with every purchase.