Term and Conditions

Last updated: [Date]

1. Website Use

1.1 Eligibility

By accessing shops-plants.com, you confirm you’re at least 18 years old and ordering from our serviced regions (excluding certain Asian and remote areas).

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate information about your gardening needs
• Keep login details secure
• Notify us immediately of any unauthorized use

2. Products & Services

2.1 Plant Descriptions

We take care to accurately describe our:

• Flower bulbs (allium, daffodil, crocus)
• Specialty plants (milkweed, lavender, cacti)
• Landscaping solutions (groundcovers, ornamental grasses)

Note: Natural variations in plant appearance may occur.

2.2 Seasonal Availability

Some items like perennial herbs or deer-resistant plants may have seasonal restrictions. We’ll notify you if your selected plants are unavailable.

3. Ordering & Payment

3.1 Order Process

When you order hummingbird plants or desert landscaping species:

1. You receive an order confirmation email
2. We verify stock availability (1-2 business days)
3. Payment is processed via Visa, MasterCard, JCB, or PayPal

3.2 Pricing Policy

Prices shown for full sun plants or grass plugs include VAT where applicable. We reserve the right to adjust prices for incorrect listings.

3.3 Payment Security

All transactions are encrypted. We never store complete payment details on our servers.

4. Shipping & Delivery

4.1 Processing Time

Live plants like milkweed or lavender are carefully prepared within:

• 1-2 business days (standard)
• Up to 3 days during peak seasons

4.2 Shipping Options

Method	Cost	Carrier	Delivery Window	Best For
Standard	£12.95	DHL/FedEx	10-15 business days	Time-sensitive bulbs/plugs
Free Shipping	Orders >£50	EMS	15-25 business days	Perennials/groundcovers

4.3 Delivery Responsibilities

You agree to:

• Provide accurate shipping address
• Arrange someone to receive live plants
• Inspect deliveries immediately

5. Returns & Refunds

5.1 Return Eligibility

We accept returns within 15 days for:

• Unplanted bulbs in original packaging
• Unopened grass seed
• Undivided perennial herbs

Non-returnable: Planted items, custom desert landscaping orders.

5.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and reason
3. Ship to: Garden Plant Shop Returns, 63 Station St, Birmingham, GB B8P 6LM

5.3 Refund Timing

Processed within 5 business days of receipt. Original shipping fees are non-refundable unless our error.

6. Plant Health Guarantee

We guarantee live plants like cacti or ornamental grasses arrive healthy. Contact us within 3 days of delivery with photos if issues occur.

7. Intellectual Property

All content (plant photos, descriptions) remains property of Garden Plant Shop. You may not reproduce our native plant guides without permission.

8. Limitation of Liability

While we take utmost care with specialty plants like deer-resistant varieties, we’re not liable for:

• Plants failing to thrive due to local conditions
• Delivery delays from extreme weather
• Incorrect planting by customer

9. Changes to Terms

We may update these terms to reflect new gardening products or regulations. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about our terms or your order of hummingbird plants:

Email: [email protected]
Postal: Garden Plant Shop, 63 Station St, Birmingham, GB B8P 6LM